Shipping Policy

Thank you for choosing Momogigi.

We are committed to providing fast, reliable, and efficient shipping services for retailers, boutiques, distributors, and online businesses worldwide. Every order is carefully prepared to ensure your products arrive safely and in excellent condition.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

During peak seasons, promotional events, or periods of exceptionally high order volume, processing times may be slightly extended. If any significant delay occurs, our customer support team will keep you informed.

Estimated Delivery

Once your order has been shipped, the estimated delivery time is:

6–12 Business Days

Please note that delivery times are estimates and may occasionally vary due to transportation conditions, customs clearance, weather, or other circumstances beyond our control.

Free Shipping

Momogigi is pleased to offer Free Shipping on All Orders.

There are no minimum purchase requirements or additional shipping charges. The price shown at checkout is the final product price.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take a short period to appear after the carrier has received the shipment.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

Momogigi cannot be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.

If you need to modify your shipping address, please contact us as soon as possible before your order has been dispatched.

Multiple Items

For orders containing multiple products, items may occasionally be shipped separately depending on warehouse inventory and packaging requirements.

If this occurs, each shipment will have its own tracking information.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

Carrier transportation delays
Customs processing
Severe weather conditions
Public holidays
High shipping volumes
Other unforeseen logistics circumstances

We appreciate your patience and understanding should any unexpected delay occur.

Damaged or Lost Packages

If your package arrives damaged, appears to be missing, or experiences unusual shipping issues, please contact our customer support team as soon as possible.

Our team will work with the shipping carrier to investigate the issue and provide an appropriate solution.