Refund Policy

Thank you for choosing Momogigi.

Customer satisfaction is our priority. We are committed to providing high-quality products and a worry-free wholesale purchasing experience. If you are not completely satisfied with your order, we are here to help with a simple and convenient return and refund process.

Return Eligibility

We offer a 60-day return policy for eligible products.

To qualify for a return, items should:

Be returned within 60 days of delivery.
Be unused and in their original condition.
Include the original packaging whenever possible.
Be free from damage caused by misuse, alteration, or improper handling.

Free Returns

Momogigi provides Free Returns on eligible orders.

There are no return shipping charges for approved returns that meet our return requirements.

How to Request a Return

To begin a return, please contact our customer support team with the following information:

Order number
Product name
Reason for the return
Photos of the product if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions as quickly as possible.

Email: support@momotique.com

Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund status.

Approved refunds are typically processed within 5–10 business days using the original payment method.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.

To help us resolve the issue quickly, please include clear photographs of:

The product received
The packaging
Any visible damage or defect

We will work with you to provide an appropriate solution, which may include a replacement, exchange, or full refund.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If an order has already entered the fulfillment or shipping process, cancellation may no longer be possible. In this case, you may request a return after delivery in accordance with this policy.

Non-Returnable Situations

Returns may not be accepted if products:

Show signs of use or wear.
Have been intentionally damaged or modified.
Are missing essential parts or original packaging due to customer handling.
Do not meet the return conditions outlined in this policy.

Wholesale Orders

As a wholesale supplier, Momogigi carefully inspects products before shipment to ensure consistent quality.

If your wholesale order arrives with shipping damage, manufacturing defects, or incorrect items, please contact our support team as soon as possible. We will work with you to resolve the issue efficiently and minimize any disruption to your business.