Customer Service Policy

At Momogigi, we are committed to providing professional, responsive, and reliable customer service for retailers, boutiques, distributors, online sellers, and individual customers. Our goal is to ensure every customer enjoys a smooth purchasing experience, from placing an order to after-sales support.

Our Commitment

Customer satisfaction is at the heart of everything we do. We are dedicated to providing:

Professional customer support
Fast response times
Reliable order assistance
High-quality products
Efficient after-sales service
A dependable wholesale purchasing experience

Our team works hard to ensure every inquiry is handled with care and every order receives the attention it deserves.

Customer Support

If you need assistance before or after placing an order, our customer support team is ready to help.

We can assist with:

Product information
Wholesale inquiries
Order status
Shipping updates
Return and refund requests
Product recommendations
General account assistance

We aim to respond to all customer inquiries as quickly as possible during business hours.

Order Assistance

Our customer service team is available to help throughout the ordering process.

If you need to:

Modify your shipping address
Update your contact information
Request order information
Cancel an eligible order before shipment

please contact us as soon as possible so we can provide the best possible assistance.

Shipping Support

Orders are typically processed within 1–3 business days, with estimated delivery in 6–12 business days.

Once your order has been shipped, tracking information will be provided so you can monitor your delivery.

If you experience shipping delays or delivery concerns, our support team will work with the shipping carrier to help resolve the issue.

Returns & Refunds

We offer a 60-day return policy on eligible products.

Approved returns include Free Returns, making the process simple and convenient.

Refunds are generally processed within 5–10 business days after returned items have been received and inspected.

For complete details, please refer to our Refund Policy.

Product Quality

Every product is carefully inspected before shipment to ensure it meets our quality standards.

If you receive an item that is damaged, defective, or incorrect, please contact us promptly with your order number and photos of the issue. We will review your request and provide an appropriate solution as quickly as possible.